| eMark, Inc. Refund Policy
eMark, Inc. (referred hereinafter as 'eMark, Inc.', 'eMarkHosting.com',
'our', 'we' and 'us') is a web hosting provider. All prepaid accounts
on our web servers are subject to the Refund Policy as described
in this document. Under this Refund Policy, your placement of information
on our servers is an acknowledgement that you have read, understand,
and agree to be bound by the terms and conditions of our TOS (Terms of Service), AUP (Acceptable Use Policy) and those outlined below.
1. Refunding Policy
We do give refunds for full months unused, should you want to cancel
your prepaid service. If you decide to cancel after prepayment,
you will not receive a refund for the current month in use (we do
not give partial months refunds). If you have prepaid and received
a multi-month discount, upon cancellation we will figure the refund
retroactively withdrawing the discount back to the discount level
that coincides with the start date of your account. This will result
in paying the discounted price for the months used at the discount
level at time of cancellation. This only applies to cancellation
by the client. eMark, Inc. reserves the right to not refund any
accounts that have been terminated as a result of a violation of
our Acceptable Use Policy.
2. Refunding Procedure
The customer must submit an "Account Cancellation"
form located in your Account Manager Control Panel to initialize
the refunding process. We will not accept phone or email cancellations.
Once we received the request, we will check on the customer's account
status. Depending on the customers remaining hosting period with
us, we will compute the sum to be refund to the customer, as outlined
above. An email will be sent to the customer to acknowledge the
account cancellation and amount that will be refunded back to the
customer.
3. Payment Method
All customers will be refunded via company check. All refunds will
be processed within 3 business days after we have reviewed
and confirmed
the amount to be refund.
4. Exclusion
eMarkHosting.com reserves the right to not refund any accounts that
have been terminated as a result of a violation of our Acceptable
Use Policy.
5. Modification of these terms and condition
eMarkHosting.com reserves the right to change the terms, conditions,
and notices under which this policy is written. No prior notice
may be given.
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